Returns & Exchanges

Welcome to The Range Shop. We are dedicated to helping you create beautiful, organized, and joyful living spaces—both indoors and out. Just as we meticulously craft and curate our products, from durable All-weather Wicker Patio Furniture to practical Art & Crafts Storage solutions, we strive to ensure your shopping experience is seamless and satisfying. This policy outlines our straightforward process for returns and exchanges, designed with your convenience and trust in mind.

1. Our Target Audience & Policy Philosophy

We serve homeowners, garden enthusiasts, and creative individuals who value quality, style, and functionality. Whether you’re furnishing a patio with our Adirondack Chairs, organizing a bedroom with a Bedroom Set, or storing your creative supplies in our Cubbies & Storage Cubes, we understand that each purchase is part of building your dream space. Our returns policy reflects our commitment to practicality, clarity, and care, mirroring the thoughtful design of our products.

2. Return & Exchange Eligibility

• Timeframe: You may return or exchange most items within 15 days of receiving your shipment.
• Condition: Items must be in their original, unused, and resalable condition, with all original packaging, tags, and accessories included.
• Proof of Purchase: Your order number or receipt is required.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items, due to their nature, cannot be returned or exchanged:

• Cat Bowls & Food Storage (for hygiene reasons)
• Cutlery & Knife Accessories (for safety and hygiene reasons)
• Cutting Boards & Cheese Boards (for hygiene reasons)
• Any Artificial Greenery or other items that have been assembled, used, or altered from their original state.
• Personalized or custom-made items.

Please choose these non-returnable items carefully. If you have any questions about a product before purchasing, our customer service team is happy to assist.

3. Step-by-Step Return/Exchange Process

1. Initiate Your Request: Within 15 days of delivery, contact our customer service team at [email protected] with your order number and details about the item you wish to return or exchange. You may use the template provided below.
2. Receive Instructions: We will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not ship returns back to our physical address without an RMA.
3. Pack Securely: Please repack the item in its original packaging, including all parts and documentation. Include a copy of your receipt/order confirmation inside the box.
4. Ship the Item: Ship the package to the address we provide, using a trackable shipping service. We recommend insuring the package, as you are responsible for it until it reaches our returns center.
5. Inspection & Processing: Once received, our team will inspect the item (typically within 3-5 business days). We will notify you via email about the status of your return or exchange.

4. Refunds & Credits

• Timing: Upon approval of your return, your refund will be processed within 7-10 business days.
• Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
• Deductions: The original shipping cost is non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item to your original delivery region (excluding remote areas not served).
• Store Credit: If you prefer, we can issue a store credit for the value of the returned item, which can be used for future purchases.

5. Exchange Process

Want a different color or size? Exchanges follow the same process as returns. Please indicate your desired replacement item in your initial request. We will ship the new item once the return is approved. Exchanges are subject to product availability.

6. Return Request Email Template

To streamline your request, please use the following template when emailing us:

7. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at [email protected] within 48 hours of delivery. Please include photos of the damaged product or the incorrect item received, along with your order number. We will arrange a replacement or refund promptly at no extra cost to you.

Thank you for trusting The Range Shop. We appreciate the opportunity to help furnish and organize your world.